Return Policy: If the product you have ordered does not meet with your satisfaction, you may call for a return authorization. There is a 15% restocking fee for all returned merchandise. Shipping charges are not refunded. Product returned to Wind & Water, Inc. unopened and in saleable condition within 7 days of receipt and with preauthorization will be credited for the price of the product minus a restocking fee. A 15% restocking fee plus the cost of shipping will be applied to all orders returned not accepted or deliverable. Any charge back fees incurred due to customer dispute of payment will be billed to customer credit card. Return Policy for Free Shipping: Items that were purchased with free shipping and returned will have the cost of the free shipping deducted from return total. Return Policy for Product Discounts or Special Offers: NO Return or Refund once order is placed. Return Policy for Ebooks and Earticles: NO refund on Questions, Earticles or Ebooks once the information has been emailed to the email address listed on the order. Membership Site Cancellation Policy: Cancellation to the membership site can be made at any time for the next monthly cycle. Cancellation can not be made for the current monthly cycle. Damaged Merchandise: All product is shipped insured. All merchandise is inspected prior to shipping. Any damage claim must be reported to Wind & Water within 5 days of receipt of package. Call 877-372-8737. All Crystal Balls are inspected for chips and breakage prior to shipping. Wind & Water will not be responsible for damage after receipt. I further declare that I have read, understand and accept Wind & Water's business terms as published on their web site.All damage claims must be reported to Wind & Water within 5 days of receipt of package.  For inspection of damaged merchandise and packaging please call 877 372-8737.  Do Not discard shipping carton or packaging until items have been inspected. All crystal balls have been inspected for chips and breakage prior to shipping.  Wind & Water will not  be responsible for damage after delivery.